Everything you might want to know before you set up an event.

What is Grain

What is Grain and how does it work?+

Grain is a shared photo app for events. You set it up, guests scan a QR code and capture the night from their phones, and at the reveal time you set, everyone sees the developed roll together. No app to download, no accounts. Think of it as a disposable camera everyone at your event can use.

What kind of events is Grain for?+

Weddings, parties, birthdays, festivals, small gatherings. Anywhere you want everyone's perspectives in one place, developed together.

Getting started

How do I create an event?+

Pick a tier, set the reveal time, design the entry screen with a cover image and your hosts' name, then share the QR code or link with your guests.

Do guests need to download an app or create an account?+

No. Guests scan the QR code or open the link, pick a name, and start shooting. Everything works in the mobile browser.

Devices and compatibility

What phones does Grain work on?+

Every phone. iPhone, Android, even older devices. Anything with a mobile browser and a camera. No app store, no install.

Does Grain work on Android?+

Yes, fully. Grain works the same on Android and iPhone. Scan the QR, shoot, wait for the reveal.

What happens if the venue has poor wifi?+

Venues often have patchy signal, so Grain is built for it. When a guest takes a photo on a weak or dropped connection, it is saved on their phone and uploads automatically once the signal comes back. Guests see that their shots are safe while they wait, so no one has to worry about it during the party.

Photos and reveal

When do the photos develop?+

You decide. You set the reveal time when you create the event, in a few hours, tomorrow, or a week from now. At that moment everyone sees the roll together.

What can I do with the photos after the event?+

Download the full album as a zip and keep the file for as long as you want on your own device. Inside Grain, free events keep photos for up to 30 days. Every paid event keeps photos for up to 6 months, and Studio plans extend this to a full year, with longer retention available on Enterprise. You choose your retention window when you create the event.

Who can see the photos?+

Only the guests who joined the event and the host. The album is private and locked to the event. No one else can access it.

Can guests delete their own photos?+

Yes. If a guest takes a bad shot, they can remove it themselves, before or after the reveal.

Pricing and capacity

Do professional plans have a free trial?+

Yes. Every subscription plan (Organizer, Professional, and Studio) includes a 14-day free trial with full access to every feature. Cancel within 14 days and you pay nothing. Exports unlock once your subscription starts.

What if more guests join than my tier covers?+

Guests are never turned away. Extra guests are admitted and flagged as overage on the dashboard. You can upgrade to a larger tier from your event settings whenever you like.

Can I upgrade mid-event?+

Yes. If you realise you need more space, upgrade instantly from your event settings. The new capacity applies right away.

Is there a free tier?+

Yes. The free tier covers up to 5 guests with every feature included. You can upgrade later if more people want to join.

Privacy and security

Is my event data safe?+

Yes. Events are stored on EU infrastructure, encrypted in transit, and we never sell or share data. See our privacy policy for the full details.

Can I delete my event and all photos?+

Yes, anytime. Deletion is real and permanent. The files and rows are removed, with no backups left behind.

Payments

How do I pay?+

One-time payment per event via Stripe. No subscriptions, no renewals. You pick a tier, pay once, and your event is created.

Can I see pricing in USD instead of EUR?+

Yes. The pricing page auto-detects your location and shows USD for US visitors, EUR for European visitors. You can also toggle the currency manually.